Performance Management
Tekelec provides operators with the proven tools for cross-domain network monitoring. Tekelec's Integrated Applications Solution (IAS) provides the tools operators need to manage all aspects of the network, while providing business-critical information to other departments within the organization.
Unlike typical network monitoring systems and performance management tools, Tekelec's Performance Management solution provides powerful reporting flexibility, allowing the user to decide what data and reports are needed. Comprehensive QoS reports and interconnect traffic analysis help operators maximize call completion rates, increase revenue and meet interconnect commitments. Operators are able to determine why subscribers are unable to access e-mail, troubleshoot download failures from ringtone servers, and even identify issues with traditional intelligent network (IN) services such as CNAM and number portability.
As operators evolve from traditional time division multiplexing (TDM)-based networks to an IP-based network, Tekelec's Performance Management solution enables complete visibility to network traffic, while providing the tools that ensure lucrative services will continue to be delivered without interruption. This level of detail gives operators unparalleled insight into what their customers are actually doing when they access the network.
As operators begin to offer next-gen services, the ability to analyze uptake patterns and usage rates for new services shortly after launch is important. Service-usage information can be correlated by service, subscriber, geography, etc., providing a true demographic report on services used, roaming activity, content downloads and calling patterns by region. When armed with this knowledge, service providers can more effectively tailor programs with competitive rate plans, services and bundled offerings that will attract and retain customers.
Benefits
The Tekelec Performance Management solution provides operators with a number of advantages, enabling them to:
Use Case 1 - Ensuring a Smooth Inter-Connect Operator Transition
Problem
A wireless service provider decided to switch to a single inter-connect carrier for international roaming traffic as a cost savings initiative. On the transition day, the service provider redirected traffic to the new inter-connect operator. The traffic volumes were significantly below expected levels. The inter-connect operator insisted the originating service provider had a translation problem.
Solution
The service provider was able to quickly generate a report to capture the inter-connect operator traffic, which indicated a high level of response messages of “invalid PLMN” (public LAN mobile network). The problem source was that the inter-connect operator had not added the originating service provider to the inter-connect list.
Benefits
The diverse reporting capability of the Tekelec Performance Management solution enabled the service provider to quickly gain visibility into the problem source in two hours. The provider estimated that to accomplish the same result with traditional performance management tools would have been a two-day effort. The quick resolution enabled the service provider to restore service levels in a timely manner and secure a more cost-effective inter-connect agreement.
Use Case 2 - Network Service QoS
Problem
A wireline service provider received numerous subscriber complaints for missing calling name service delivery. After three weeks and continuing service calls, network operators generated a QoS report targeting the CNAME queries, which happened to be provided by a regional operator
Solution
The initial Tekelec Performance Management daily report highlighted three million CNAME service queries, which appeared to be a high number. Further analysis determined that approximately one and a half million queries were re-transmissions with initial queries resulting in a time-out response and subsequent re-transmission. The result was that a significant number of calls were received without a calling name branding and with a default message of “unknown.” The service provider summarized the CNAME service traffic information and submitted it to the regional operator. As a result, the service provider and regional operator reached an agreement that additional port and trunk resources would be allocated to achieve acceptable QoS levels required by the service provider.
Benefits
CNAME service delivery was restored two days after the service provider performed traffic analysis and isolated the issue. QoS will be monitored for future compliance.